Gucci Operations Controller

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Execute shipping and receiving processes, reporting discrepancies to Store Director or Operations Manager and implementing timely resolutions
• Ensure accurate and timely movement of merchandise including transfers, returns-to-vendor, and damage documentation per company guidelines
• Identify and troubleshoot operational, service, facilities, and compliance issues in collaboration with management
• Maintain clear and accurate operations documents and procedures for staff reference and training
• Submit all required tax-exempt forms and documentation as received
• Process repairs and merchandise damages on a timely basis according to company protocols
• Execute and maintain accurate store inventory at all times through systematic organization
• Perform store cycle counts, scheduled inventories, and inventory reconciliation under Store Director or Operations Manager direction
• Assist with physical maintenance and upkeep of the boutique
• Place orders for office and store supplies as needed
• Ensure strict compliance with company standards, procedures, and security guidelines
• Communicate all discrepancies and operational issues immediately to management

Qualifications

• 2–3+ years of experience in a similar operations or inventory management role, preferably within fashion retail or the luxury sector
• High degree of ethics, professionalism, and integrity with demonstrated ability to inspire trust and foster teamwork
• Strong organizational skills with proven ability to manage inventory efficiently and accurately
• Meticulous attention to detail in stock management and reconciliation processes
• Knowledge of stock control procedures and inventory management software systems
• Ability to work effectively in a fast-paced retail environment and manage multiple concurrent tasks
• Excellent communication skills to collaborate with store management, sales teams, and staff members
• Flexibility to work varied hours including weekends and holidays as required by retail operations
• Physical capability to meet position requirements including climbing ladders, bending, and lifting boxes

Skills

Experience

2–3+ years of experience in operations, inventory management, or related roles, preferably in fashion retail or luxury retail environments. Prior experience with stockroom management, inventory systems, and retail operations procedures is essential.

Education

High school diploma or equivalent; additional coursework or certification in inventory management, supply chain operations, or retail management is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.