Gucci Online Client Advisor
Closed The candidacy window for this position at Gucci has closed.
While this position is no longer receiving submissions as of August 11, 2026, we invite you to explore further opportunities at Gucci or browse all open roles.
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- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 11, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Online Client Advisor position in Shanghai, providing digital client services and support across e-commerce channels.
Role & Responsibilities
- Respond to client inquiries promptly and professionally through digital channels including email, chat, and messaging platforms
- Provide in-depth product knowledge and detailed information about Gucci services and processes
- Document client interactions, transactions, comments, and complaints in company systems to ensure service continuity and identify improvement opportunities
- Identify and communicate additional product recommendations to clients based on their needs and preferences
- Monitor and maintain high standards of customer satisfaction through clear, empathetic digital communication
- Escalate complex or urgent issues to appropriate departments or management when necessary
Qualifications
- Fluency in Mandarin Chinese and English
- Demonstrated expertise in luxury fashion retail or e-commerce environments
- Exceptional written and verbal communication skills
- Proficiency in using customer relationship management (CRM) systems and digital communication platforms
- Strong organizational skills and attention to detail in record-keeping
Skills
Experience
2–3 years of experience in customer service, client advisory roles, or digital retail environments, preferably within luxury fashion or premium brands.
Education
Secondary education or equivalent; further education in retail management, business administration, or hospitality services is advantageous.
Workplace
The role is situated in Shanghai, Shanghai, China.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Client Representative», «Digital Customer Service Specialist», «Virtual Sales Advisor», «Online Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.