Gucci Manager, Retail Operations

About Gucci

Gucci, founded in Florence in 1921, stands as one of the world's preeminent luxury fashion houses, renowned for Italian craftsmanship, creative innovation, and uncompromising quality. Under the creative direction of Demna and the leadership of President and CEO Francesca Bellettini, the brand continues to redefine luxury fashion globally. As a maison within the Kering conglomerate—a global luxury group managing prestigious houses across fashion, leather goods, jewelry, and eyewear—Gucci operates an integrated network of retail flagships, boutiques, and digital channels across the Americas and worldwide.

Role & Responsibilities

• Own end-to-end project execution for new store openings, renovations, pop-ups, and pop-in activations across the Americas region
• Lead implementation of region-wide operational programs including RFID, MPOS, POS, Buy Online Pickup (BOP), Runner Booster, and Worldwide Retail Excellence initiatives
• Establish and maintain a regional analytics dashboard serving as the single source of truth for all operational data and insights across Americas markets
• Develop comprehensive project timelines, workflows, RAID logs, and stakeholder maps; clarify decision rights and identify key business owners
• Arrange and lead milestone meetings; proactively monitor progress to ensure deadlines, scope, and quality are met across all concurrent projects
• Build operational excellence across store operations, including inventory management and staffing (back-of-house and front-of-house)
• Coordinate strategically with all Regional Operations Managers throughout the Americas (US, Canada, Brazil, Mexico, Chile, and the Caribbean) to ensure alignment on shared objectives
• Serve as expert liaison between business owners, retail leadership, store teams, and cross-functional partners during all phases of project execution
• Mitigate and resolve risks and issues from project initiation through completion; escalate appropriately and recommend solutions
• Manage project budgets where applicable; record project costs and expenses with discipline
• Translate operational and project data into clear, executive-ready insights for senior leadership and Worldwide headquarters
• Support preparation of monthly business reviews, regional sales reviews, and other recurring leadership forums
• Maintain KPI dashboards and performance scorecards tracking project milestones, operational productivity, client KPIs, operating costs, and inventory control metrics
• Support the Worldwide Retail Excellence Program in the Americas, strengthening retail excellence culture across the brand
• Champion a client-centric approach and contribute to seamless omnichannel integration across in-store and e-Commerce touchpoints

Qualifications

• Minimum 5 years of experience in a multi-store retail operations role, ideally within luxury, premium consumer, or specialty retail environments
• Demonstrated project management experience managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability
• Project Management Professional (PMP), PRINCE2, or equivalent certification preferred
• Strong quantitative, analytical, and critical thinking skills with demonstrated use of data and metrics to drive decisions
• Proven ability to operate at both strategic and tactical levels; comfortable with both big-picture thinking and detailed execution
• Exceptional verbal and written communication skills; ability to engage credibly with senior leadership and store teams
• Highly organized with capacity to manage multiple simultaneous projects with competing priorities and shifting timelines
• Track record of collaborating effectively in matrixed, cross-functional networks
• Direct experience partnering with Finance, Store Planning, Merchandising, Logistics, After-Sales, Customer Service, Supply Chain, Loss Prevention, Legal, Client Engagement, and Human Resources strongly preferred
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); prior experience with SAP, Power BI, or Tableau a plus
• Valid work authorization to work in the United States

Skills

Experience

Minimum 5 years in multi-store retail operations, preferably within luxury, premium consumer goods, or specialty retail environments. Demonstrated success managing complex, concurrent projects with cross-functional teams, defined milestones, and budget accountability. Proven experience developing and implementing region-wide operational initiatives and process improvements. Direct involvement with Finance, Store Planning, Merchandising, Logistics, After-Sales, Customer Service, Supply Chain, Loss Prevention, Legal, Client Engagement, and Human Resources teams is strongly preferred. Track record of operating effectively in matrixed organizational structures and fast-paced, evolving retail environments.

Education

No specific educational requirements stated; however, Project Management Professional (PMP), PRINCE2, or equivalent project management certification is desirable.

Workplace

Compensation

The base compensation for this position ranges from USD 85,500 to USD 95,000 per annum.

Culture

Gucci cultivates an environment where bold thought leadership and creative excellence define the workplace. The brand champions diversity in all its forms and fosters a culture of inclusivity and accessibility throughout the employee lifecycle. Team members are encouraged to express their talent individually and collectively while adapting to an ever-changing luxury retail landscape. The company values positive, solution-oriented, self-starting professionals who approach challenges with composure and creativity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.