Gucci Head of Global Client Experience

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Develop and execute an annual calendar of client activations aligned with fashion and brand milestones, high-end collections, key commercial moments, and other opportunities.
• Develop a menu of experiences for top client segments.
• Coordinate, improve, and promote institutional client experiences at Gucci’s historic locations and through the Kering Group network; assess whether other experience types can be added.
• Develop standard guidelines for regional high-end in-store and off-site events in partnership with Visual Merchandising, and establish a robust project management approach to guide regions in preparing and executing events to brand standards.
• Lead the project team to deliver exceptional client experiences enriched with unique moments.
• Ensure a standard finance framework is followed to guarantee return on investment.
• Develop international client experiences for top clients, including fashion shows and Festival de Cannes.
• Define client experiences to achieve the highest levels of quality, uniqueness, and differentiation.
• Partner with Retail to help hosting cities maximise business opportunities during client experiences.
• Manage the global budget and coordinate local budget allocations with regional teams, ensuring cost-efficiency, strategic alignment, and a consistent client experience across markets.
• Develop innovative, engaging, and cost-effective formats for in-store activations.
• Update the activation menu with relevant formats.
• Provide clear, actionable guidelines to regions to facilitate excellent execution.
• Prepare briefs for external agencies that specify each activation’s client target and business objectives.
• Work closely with global and regional counterparts and external partners.
• Develop and share guidelines for all activation types that align with the global brand strategy and support seamless execution; provide concrete, actionable feedback when guidelines are not followed.
• Deliver strategic reporting on each activation, synthesising qualitative insights and quantitative results to identify successes, improvement areas, and recommendations for leadership, with the aim of continually enhancing client satisfaction and experience excellence.
• Explore new agencies and concepts in alignment with global brand guidelines and strategy.
• Stay informed about industry trends and competitor activations.

Qualifications

• At least 10 years’ experience in client experience or client event production roles in the luxury industry.
• Strong understanding of retail dynamics and constraints, with the ability to balance creativity and executional realities.
• Highly effective project management and problem-solving skills, with a proven record of delivering high-impact projects to high-quality standards.
• Proven experience leading and managing cross-functional teams, with strong interpersonal and people development skills.
• Proven experience managing external agencies and delivering actionable outputs.
• Excellent written and spoken communication skills with a variety of stakeholders, including presentation skills for top management.
• Proven negotiation and budget management skills.
• Excellent analytical skills.
• Client relationship management and client-facing capabilities.
• Ability to build and maintain strong internal and external relationships at all levels of the organisation.
• Self-motivated, curious, pragmatic, accountable, results-driven, and flexible.
• Fluent English and at least a basic understanding of Italian.
• International experience is a plus.

Skills

Experience

At least 10 years in client experience or client event production roles in the luxury industry.

Compensation

The base compensation for this position is EUR 75,000 per annum.

Benefits

Company canteen, supplementary health insurance, and company welfare programme.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.