Gucci Guest Relations Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Mar 1, 2026
About Gucci
Gucci, founded in Florence, Italy, in 1921, stands as a paragon of luxury and innovation in the fashion industry. As part of the esteemed Kering Group, Gucci is renowned for its commitment to creativity, Italian craftsmanship, and forward-thinking design. Kering manages a portfolio of illustrious brands in fashion, leather goods, jewelry, and eyewear, making it a leader in the global luxury market.
Join Gucci in Florence, Italy as a Guest Relations Advisor. Manage reservations and enhance customer experiences at Gucci Osteria, part of the Kering Group.
Role & Responsibilities
- Warmly greet guests upon arrival and escort them to their tables.
- Manage reservations through phone, online platforms, and walk-ins.
- Maintain an accurate waitlist and provide wait time estimates to guests.
- Professionally answer phone calls and address customer inquiries.
- Assist with administrative tasks such as updating reservation systems and compiling daily reports.
Qualifications
- Minimum of one year of experience in the tourism and hospitality industry, with a preference for luxury settings.
- Fluency in both English and Italian.
- Strong interpersonal and organizational skills.
- Ability to be spontaneous, genuine, discreet, and professional.
- Flexibility in working hours.
- Proficiency in team collaboration.
- Capability to work in a fast-paced luxury environment and manage multiple priorities.
Skills
Experience
A minimum of one year in the tourism and hospitality industry, with a strong preference for experience in luxury contexts.
Workplace
The successful candidate will be located in Florence, Tuscany, Italy.
Benefits
Employees are offered a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to be part of a globally recognized company.
Culture
Gucci fosters a culture of creativity, innovation, and excellence. The workplace environment is dynamic and fast-paced, reflecting the brand's commitment to luxury and high standards. Employees are encouraged to express their individuality while contributing to the collective success of the brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.