Gucci Guest Relations Advisor
Join Gucci in Florence, Italy, as a Guest Relations Advisor at Gucci Osteria. Manage reservations and enhance guest experiences in a luxury setting.
Overview
Gucci, established in Florence, Italy, in 1921, stands as a beacon of luxury and innovation in the fashion industry. As part of the prestigious Kering Group, Gucci is renowned for its commitment to creativity, Italian craftsmanship, and forward-thinking design. The brand operates across various sectors including fashion, leather goods, jewelry, and eyewear, continuously setting benchmarks in the luxury market.
Role & Responsibilities
- Warmly greet guests upon arrival and escort them to their tables.
- Manage reservations through phone, online platforms, and walk-in guests.
- Maintain an accurate waitlist and provide estimated wait times.
- Professionally handle phone inquiries and customer questions.
- Assist with administrative tasks such as updating reservation systems and compiling daily reports.
Qualifications
- Minimum of one year experience in the tourism and hospitality industry, with a preference for luxury sector experience.
- Fluency in English and Italian.
Skills
Experience
A minimum of one year in the tourism and hospitality industry, ideally within a luxury context.
Workplace
The successful candidate will be located in Florence, Tuscany, Italy. 69 luxury roles are listed in Florence on Cerulean, 1 posted in the last 48 hours. Across the Tuscany region, Cerulean lists 268 open positions — 2 listed in the past two days. Cerulean currently advertises 1.306 open roles in Italy, including 32 added in the last 48 hours.
Benefits
The role offers the opportunity to work within a prestigious luxury brand, providing exposure to high-end clientele and a dynamic work environment.
Culture
Gucci fosters a culture of creativity and innovation, deeply rooted in Italian craftsmanship. As part of the Kering Group, the company values diversity, sustainability, and the continuous development of its employees, encouraging a collaborative and inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.