Gucci Global Client Development Coordinator
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Gucci
Gucci is a leading Italian luxury fashion house renowned for its craftsmanship, cultural influence and forward-looking creative direction. The brand operates globally within the Kering Group, benefitting from a networked platform of luxury maisons while maintaining a distinct identity focused on product excellence, experiential retail and client-centricity.
Gucci seeks a Global Client Development Coordinator in Milan to lead clienteling strategy, partner with Retail and Training, and drive one-to-one client engagement.
Role & Responsibilities
- Design and deploy the one-to-one clienteling strategy for stores, setting annual and quarterly targets across clienteling levers.
- Develop simple, scalable frameworks, guidelines and operational tools to drive clienteling performance and ensure effective cascade to store teams.
- Partner with Retail Training to identify skill gaps, define training calendars and briefs, monitor training effectiveness and implement corrective actions.
- Collaborate with Retail Excellence to prioritise tool improvements, support roll-out plans and monitor the commercial impact of updates.
- Establish governance and reporting with regional teams to enable proactive, action-driven discussions and track progress against targets.
- Analyse business insights to propose action plans and projects that accelerate clienteling goal achievement.
- Identify and share regional best practices; gather field feedback via regular store visits and translate insights into operational initiatives.
- Foster cross-functional collaboration with global stakeholders (Retail Excellence, Retail Training, Retail, Client Development, Kering) to leverage benchmarks and group-wide best practices.
Qualifications
- Minimum five years' experience in client development, clienteling or a similar role within luxury retail or retail environments.
- Demonstrable understanding of luxury clienteling principles and client portfolio management.
- Proven experience translating strategic objectives into clear, operational plans and measurable actions.
- Strong stakeholder management and cross-functional collaboration experience across retail hierarchies.
Skills
Experience
At least 5 years in a comparable client development, clienteling or retail strategy role, ideally within a luxury fashion house or premium retail environment, with experience working across store networks and regional/global stakeholders.
Education
Bachelor's degree in Business, Marketing, Retail Management or a related discipline preferred; equivalent professional experience in luxury retail will be considered.
Workplace
This position is based in Milan, Lombardy, Italy.
Culture
Gucci combines Italian artisanal heritage with contemporary creativity and a strong emphasis on client experience. As part of the Kering Group, the brand encourages cross-maison collaboration and values diversity, inclusivity and professional growth across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Coordinator», «Clienteling Coordinator», «Retail Client Development Specialist», «CRM & Clienteling Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.