Gucci Director of Retail Operations
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $160,000–180,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 24, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Director of Retail Operations in New York — lead regional store operations, drive excellence and compliance. Base salary $160,000–$180,000.
Role & Responsibilities
- Partner with key stakeholders to drive a culture of excellence in Operations and develop regional teams to proactively achieve department and company objectives
- Lead daily operational improvements through development and implementation of regional and worldwide retail programs, with ongoing market involvement to identify talent for future opportunities
- Conduct market visits to support Regional Managers, ensuring front and back of house standards, operational processes, and compliance with all policies and procedures
- Implement efficient KPI reporting and monitoring as they relate to operational productivity, client KPIs, operating costs, and inventory control (shrinkage)
- Assess, analyze, and implement retail projects that improve store efficiencies, productivity, and client experience
- Collaborate on budget and forecast operating expense plans with regional teams and provide comprehensive reporting to management
- Ensure innovative tools and business applications are appropriately developed and implemented across the region
- Work closely with retail, technology, and analytics departments to ensure selling tools, Kering projects, and KPI analytics are useful and well established
- Serve as regional leader for the Worldwide Retail Excellence Program, focusing on client-centric approach and consistent client experience across all channels
- Lead improvements in processes, standards, and policies to enhance store efficiencies and productivity
- Ensure federal and state regulations and ordinances are adhered to throughout all retail operations
- Develop and implement improved systems on regional and worldwide levels with gap analysis, business requirements, proper training, and effective roll-out execution
- Enhance device and application usage with focus on client experience and develop guides and directives to address client engagement
- Lead enhancement of operational user guides and develop operational training programs
- Establish store operation regional calls to build awareness, share best practices, and enhance efficiency and retail programs
- Partner with Store Planning in providing feedback during project phases and support Regional Managers in planning operational support for new, renovated, and outlet store openings
Qualifications
- 10+ years of store management experience, ideally in a regional capacity
- Proven track record managing teams to drive results and achieving successful sales, clienteling, and operational activities
- Demonstrated ability to promote and implement ideas successfully
- Strong project management skills and experience working with cross-functional teams including Financial, Store Planning, Merchandising, Logistics, After Sales, Customer Service, Supply Chain, Loss Prevention, and Human Resources
- Excellent written and verbal communication skills with strong interpersonal abilities
- Ability to work effectively and collaborate with all levels within an organization
- Capability to quickly recognize foreseeable risks
- Proficiency in Microsoft Office suite (Outlook, Word, PowerPoint, Excel)
Skills
Experience
10+ years in store management, ideally in a regional capacity, with demonstrated experience in team management, driving operational results, developing successful sales and clienteling activities, and managing complex cross-functional retail environments.
Education
Not specified
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 160,000 to USD 180,000 per annum.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Operations Director», «Store Operations Manager», «Retail Operations Executive», «Operations Leadership Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.