Gucci Director, Client Development
Gucci Director, Client Development — New York. Lead Americas client strategy, CRM and clienteling initiatives to drive acquisition, retention and activation.
Overview
Gucci is an iconic Italian luxury fashion house renowned for its craftsmanship, creativity and influential runway and ready-to-wear collections. As a maison within the Kering group, Gucci operates at the intersection of high fashion and global retail, combining heritage savoir-faire with contemporary brand-building and omnichannel client experiences.
Role & Responsibilities
- Define annual client acquisition, retention and reactivation targets by segment and align them with financial budgets, forecasts and retail objectives.
- Establish and monitor clienteling KPIs and success metrics; translate global KPIs into pragmatic, store-level targets and action plans.
- Evolve client segmentation frameworks, incorporating behavioural criteria and lifecycle stages to refine targeting and activation.
- Produce ad-hoc analyses and monthly performance reports to identify trends and support data-driven strategic recommendations for regional leadership.
- Set quarterly and monthly priorities for clienteling activities and maintain the clienteling toolkit to guide field execution.
- Plan and coordinate client activations — including client events and gifting — ensuring alignment across client engagement levers and business goals.
- Cultivate a client-development culture across stores and retail leadership, driving adoption of best practices and productivity improvements for outreaches and appointments.
- Partner cross-functionally with Retail, Training, Retail Excellence, Contact Strategy and technical teams to influence tool roadmaps, training curricula and outreach strategies.
- Support content creation and, when required, delivery of training to elevate clienteling skillsets across channels.
Qualifications
- 10+ years of progressive experience in client development, CRM, clienteling strategy or luxury retail, preferably within global luxury brands.
- Deep understanding of luxury client behaviours, omnichannel journeys and clienteling best practices.
- Proven expertise in client segmentation, lifecycle strategy and in‑store client development techniques.
- Demonstrated leadership and people-management capabilities with experience driving adoption across regional teams.
- Strong cross‑functional collaboration skills, with a history of working effectively with Retail, Training, Contact Strategy and technical/product teams.
- Advanced analytical ability to translate complex datasets into clear, actionable business recommendations.
- Excellent communication, storytelling and influencing skills to simplify complexity and inspire stakeholder buy‑in.
- US work authorization required.
Skills
Experience
Minimum of 10 years in client development, CRM or retail roles with progressive responsibility; prior experience in luxury retail and regional team leadership preferred. Proven track record delivering measurable commercial impact through clienteling and segmentation strategies.
Education
Bachelor’s degree in Business, Marketing, Retail Management or related field preferred; MBA or advanced degree is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.490 open positions in New York on Cerulean, with 18 added recently. Within New York, Cerulean currently features 1.621 open roles, including 19 recent additions. Across USA, Cerulean lists 3.527 open roles — 124 of them newly added.
Compensation
The base compensation for this position ranges from USD 170,000 to USD 190,000 per annum.
Culture
Gucci blends a storied Italian heritage with contemporary creative leadership, fostering an environment that values craftsmanship, innovation and bold thinking. The workplace emphasizes high standards of client service, cross‑disciplinary collaboration and an ambition to shape premium omnichannel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Clienteling & CRM», «Head of Client Development — Americas», «Director of Client Engagement», «Regional Director, Client Development», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.