Gucci Digital Services Manager

Location
Employment Full-time
Seniority Manager
Posted Jan 13, 2026
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Join Gucci in Jersey City as a Digital Services Manager, driving omnichannel service excellence across the Americas. Competitive salary and benefits included.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation and excellence, offering a dynamic environment where creativity and collaboration thrive. The brand is dedicated to the development of its employees, providing opportunities for growth and advancement within the company.

Role & Responsibilities

  • Provide insight-driven analysis to support the growth and optimization of Gucci's omnichannel services.
  • Collaborate with Retail, Client Services, Marketing, and Merchandising teams to increase omnichannel adoption.
  • Enhance data reporting by automating workflows and streamlining processes to support data-driven decision-making.
  • Leverage client behavior data to improve the digital client journey, including checkout experience and personalization services.
  • Manage and support digital and omnichannel initiatives from planning through execution, ensuring on-time and effective implementation.
  • Support ad hoc data analysis requests and manage digital projects and omnichannel initiatives as needed.
  • Define the regional vision and priorities for Digital Services in collaboration with the Director of Digital Services & Operations.

Qualifications

  • Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.
  • 3–5 years of relevant experience in e-commerce or related consumer-facing environments.
  • Work authorization in the United States.

Skills

Excellent communication and presentation skills. Strong proficiency in Excel, including advanced functions and data visualization. Exceptional analytical and problem-solving skills. Project management experience in a fast-paced, matrixed environment. Solutions- and results-oriented mindset. Strong collaboration skills and ability to work effectively across teams. High attention to detail, accuracy, and completeness. Highly organized and self-directed.

Experience

3–5 years of relevant experience in e-commerce or related consumer-facing environments, preferably within the luxury digital, finance, or consulting sectors.

Education

Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.

Workplace

The role is situated in Jersey City, New Jersey, USA — conveniently close to New York City. There are currently 6 open positions in Jersey City on Cerulean. Within New Jersey, Cerulean currently features 116 open roles, including 4 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.

Compensation

Base salary range of $108,000 - $120,000, with potential additional compensation through commissions and incentive programs.

Benefits

Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.

Culture

Gucci prides itself on a culture of inclusivity and accessibility, fostering a community of passionate individuals united by a shared commitment to innovation and excellence. The company values diversity and encourages a collaborative environment where creativity and new ideas are celebrated.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.