Gucci Client Services Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 11, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Online Client Advisor – Shanghai. Manage customer inquiries and conduct clienteling through digital channels in this customer service role.
Role & Responsibilities
- Conduct store daily operations and manage client inquiries across phone and digital platforms with professional product and brand knowledge
- Answer client calls and respond to platform inquiries regarding product recommendations, brand news, inventory status, logistics, and store information
- Achieve and monitor key performance indicators including service level, abandon rate, mystery shopper results, satisfaction rates, and individual and team sales targets
- Handle customer complaints with professionalism and sensitivity, ensuring resolution and customer satisfaction
- Execute clienteling activities through CRM systems and direct outreach to build and strengthen client relationships
- Build enduring client relationships, enhance loyalty among existing clients, and cultivate VIP customer status
- Compile relevant information and complete dedicated reports as required
- Collect and report client feedback to team supervisors
- Collaborate with internal departments to ensure seamless store operations
Qualifications
- Proven experience in customer service or client advisory roles, preferably in luxury retail or e-commerce environments
- Strong product knowledge and ability to communicate brand heritage and values
- Exceptional telephone etiquette and written communication skills
- Proficiency with CRM systems and digital platforms
- Ability to manage multiple inquiries simultaneously whilst maintaining service quality
Skills
Experience
Minimum two years of customer service or retail client advisory experience, ideally within the luxury fashion or e-commerce sector
Education
Secondary education or equivalent; additional qualifications in hospitality or customer service are advantageous
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Online Client Advisor», «Virtual Customer Advisor», «E-Commerce Client Specialist», «Digital Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.