Gucci Client Relations Specialist

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering personalized, client-centric experiences both in-store and remotely to foster brand loyalty and drive repeat business
• Develop and expand the client base by recruiting new clients and cultivating existing relationships to elevated segmentation tiers
• Leverage in-store technology and client data collection to customize service and ensure smooth, relevant client experiences throughout their journey
• Drive individual and collective sales results by monitoring KPIs, maximizing selling opportunities, and employing effective cross-selling and upselling techniques
• Provide exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals while maintaining a 'One-Gucci-Client' perspective
• Proactively promote virtual appointments and distance sales to create additional selling opportunities and engage clients remotely
• Demonstrate expert product knowledge and honest styling advice through storytelling to guide clients in informed purchasing decisions
• Support consistent and branded onboarding experiences for new Client Advisors and facilitate training in collaboration with store management
• Actively participate in store operations including stock maintenance, inventory management, POS transactions, and general store administration
• Perform opening and closing procedures, including securing assets such as safe combinations and store keys, and manage client returns and exchanges as needed
• Maintain Gucci visual standards, grooming standards, and policies, and ensure optimal product levels on the sales floor
• Collect and utilize meaningful client information to understand preferences and customize service delivery
• Provide insights on local lifestyle trends to enhance client value and engagement

Qualifications

• Minimum 4+ years of luxury fashion sales experience with excellent track record in similar roles or customer service settings
• Passion and natural interest in relationship building and people engagement
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to perform complex tasks with accuracy and commitment
• Proven ability to collaborate with teammates and act as a role model
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• Deep knowledge about and passion for fashion and luxury goods
• Excellent commercial awareness and client-centric attitude
• Strong communication skills, both internal and external
• High flexibility and ability to adapt to different clients and complex situations
• Ability to work in fast-moving and dynamic environments

Skills

Experience

4 or more years of luxury fashion sales experience with an excellent track record, preferably in a similar client advisor role or customer service setting within the luxury sector.

Education

No specific formal education requirement stated; relevant luxury retail or hospitality experience may substitute.

Workplace

Compensation

The base compensation for this position ranges from USD 19 to USD 20 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, commission opportunities for eligible employees, and participation in incentive programs subject to individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.