Gucci Client Engagement Coordinator
Join Gucci in London as a Client Engagement Coordinator, implementing EMEA-driven CRM strategies and supporting luxury retail operations.
Overview
Gucci, a prestigious brand under the Kering conglomerate, stands as a beacon of luxury and innovation in the fashion industry. Known for its exquisite craftsmanship and forward-thinking designs, Gucci offers an unparalleled work environment that fosters creativity and excellence. As part of Kering, employees benefit from the resources and support of a global leader in luxury goods.
Role & Responsibilities
- Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market.
- Support in managing campaign calendars, segmentation, and customer targeting based on regional directives.
- Collaborate with Hub and regional teams to define client selection for events and store activations.
- Coordinate invitations, follow-ups, and post-event performance measurement.
- Provide 360° support for local activations, gifting, and event organization, attending specific events as needed.
- Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market.
- Monitor adoption of clienteling practices and facilitate continuous improvement.
- Ensure all clienteling activities are meaningful, relevant, and well-documented.
- Track local KPIs such as client reactivation, recruitment, retention, campaign conversion, and outreach performance.
- Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies.
Qualifications
- Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations, preferably in the luxury sector.
- Strong analytical skills and ability to interpret customer data and KPIs.
- Excellent communication and interpersonal skills, with a collaborative mindset.
Skills
Experience
Substantial experience in CRM, clienteling, customer experience, or retail operations, with a preference for a luxury background.
Workplace
The role is situated in London, England, UK. There are currently 435 open positions in London on Cerulean, with 14 added recently. Within England, Cerulean currently features 544 open roles, including 15 recent additions. Across UK, Cerulean lists 571 open roles — 16 of them newly added.
Benefits
Employees enjoy a dynamic work environment with opportunities for professional growth, access to exclusive events, and a comprehensive benefits package.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to push boundaries while maintaining a commitment to excellence and quality. The brand values collaboration and diversity, creating an inclusive workplace where every team member is empowered to contribute to the brand's legacy.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.