Gucci Client Development Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Gucci
Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.
Gucci Client Development Manager in Seoul: Lead clienteling strategy and store coaching across the retail network. Senior role requiring 10+ years luxury retail experience.
Role & Responsibilities
- Conduct weekly store visits to review and guide clienteling execution, including client discovery through LUCE tools (Favorites, LUCE Notes, reassignment, Push Tasks), outreach quality, appointments, and development tool usage
- Build Store Manager ownership of clienteling KPIs and drive consistent, high-quality execution across the retail network
- Deliver Clienteling Foundation Training, Retail Managerial Essentials Training, and Client Discovery & Development Workshops to store teams
- Develop store guidelines for collection and product launches, including outreach timelines, scripts, targeting strategies, appointments, and monthly task campaign follow-up
- Set monthly clienteling KPI targets by store, conduct weekly performance reviews (outreach, appointments, prospects), and develop actionable store-level improvement plans
- Partner with Retail and worldwide teams to align priorities, drive action plan execution, and monitor results
- Lead monthly Top Client Development Reviews with Client Relations, monitor retention, and identify upgrade opportunities
- Provide clienteling insights and strategic input for monthly business reviews, ensuring alignment with global client engagement priorities
- Lead clienteling planning for product launches, activations, and new store projects
- Guide and develop team members through clear direction, regular coaching, and continuous feedback to ensure strong ownership and execution quality
Qualifications
- Minimum 10 years of experience in luxury retail, client development, clienteling, CRM, or related commercial functions
- Prior store experience in luxury retail with solid understanding of store operations, client development, and the Client Advisor / Store Manager working environment
- Proven track record in driving clienteling performance through KPI management, store coaching, action planning, and follow-up
- Strong understanding of client development fundamentals: outreach, appointments, prospect development, retention, and top client management
- Strong analytical and commercial acumen with ability to translate data and performance trends into clear, actionable insights for stores
- Demonstrated people management experience with maturity and leadership skills to guide, develop, and support team members
- Excellent communication, coaching, and stakeholder management capabilities
- Proficiency in Excel and PowerPoint
- Fluent in Korean and English
Skills
Experience
Minimum 10 years in luxury retail, client development, clienteling, or CRM functions. Prior store-level experience in luxury retail is strongly preferred, demonstrating hands-on understanding of store operations, client development workflows, and the Client Advisor / Store Manager environment. Proven success in driving clienteling performance improvement through systematic KPI management, in-store coaching, action planning, and consistent follow-up.
Education
Not specified
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Gucci, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Manager», «Client Relations Manager», «Retail Client Development Lead», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.