Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as the Gucci brand ambassador by achieving sales objectives through deepening client connections and providing best-in-class, elevated service
• Proactively engage and establish strong relationships with clients, making them feel valued from the first point of contact through best-in-class in-store or remote service
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the client journey to understand preferences and customize service delivery
• Create value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results and maximize selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and foster a client-centric attitude
• Select products matched to client needs and benefits, effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients for additional selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions critical to positive client experience
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members, collaborating effectively and proposing solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay informed on fashion trends, competitors, products, campaigns, services, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Maintain the visual display of all products following Gucci visual merchandising standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar retail or customer service role, with a proven track record of driving sales and building client relationships.

Education

High school diploma or equivalent; additional education in fashion, retail management, or hospitality is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 18 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.