Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as the Gucci brand ambassador, responsible for achieving sales objectives by deepening client connections and providing best-in-class, elevated, and unique experiences
• Proactively engage and establish strong relationships with clients, making them feel valued and at ease from the first point of contact through best-in-class service delivered in-store or remotely
• Deliver personalized, client-centric experiences that foster strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections and demonstrating generosity to exceed their expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology and tools to ensure every client interaction is smooth, pleasant, and relevant
• Collect meaningful client information throughout the customer journey to understand preferences and customize service delivery
• Create added value by sharing insights on local lifestyle trends, including theater, arts, travel, and cultural events
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric attitude
• Select products matched to client needs and benefits, effectively utilizing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and other critical transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their best interests
• Foster open and constructive communication with team members, offering collaborative and effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Proactively attend training sessions to develop product knowledge and selling techniques
• Maintain current knowledge of fashion trends, competitors, products, campaigns, and client segmentation to deliver optimal solutions
• Combine styling expertise with ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance, inventory management, and operational tasks
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to maintaining visual displays of all products according to Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor aligned with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration among colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client-facing role or customer service setting within the luxury sector.

Workplace

Compensation

The base compensation for this position ranges from USD 19 to USD 20 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.