Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships, delivering best-in-class service in-store and remotely while making clients feel valued from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure each client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value by providing clients with insights on local lifestyle trends including theater, arts, travel, and culture
• Drive individual and collective sales results, maximizing in-store and remote selling opportunities
• Provide exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a warm and natural manner to drive sales and foster client-centric attitudes
• Select appropriate products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring positive experiences on exchanges, returns, repairs, and related transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their needs
• Foster collaborative communication with team members, proposing effective solutions and supporting operational success
• Engage clients through storytelling, expert product knowledge, and honest styling advice using deep Gucci brand expertise
• Proactively attend trainings to develop product knowledge and selling technique skills
• Stay current on fashion trends, competitors, and client segmentation to deliver optimal solutions
• Combine styling knowledge with ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and capture complete client information
• Contribute to visual product displays following Gucci visual merchandising standards
• Maintain personal grooming according to Gucci standards and policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client-facing role or upscale customer service setting. Demonstrated ability to build and maintain strong client relationships, drive sales performance, and work effectively in a team environment.

Education

High school diploma or equivalent; additional training or certification in luxury retail, fashion merchandising, or related fields is a plus.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.