Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering best-in-class service both in-store and remotely to ensure clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop and grow the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect and utilize meaningful client information throughout the customer journey to customize service delivery and personalization
• Create added value through insights on local lifestyle trends, including theater, arts, and travel to enrich the client experience
• Drive individual and collective sales results by maximizing in-store and remote selling opportunities
• Provide exceptional client experiences focused on hospitality and elevation through refined selling skills, luxury gestures, and product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales and foster a client-centric attitude
• Select products matched to client needs and benefits while employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistency in handling exchanges, returns, repairs, and critical transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their best interests
• Foster open and constructive communication with team members, offering collaborative solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice informed by deep brand understanding
• Proactively attend training sessions to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitor landscape, and client segmentation to deliver best-in-class solutions
• Combine styling expertise with the ability to offer products that optimally serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations, including stock maintenance and inventory management
• Adhere to all policies and procedures with emphasis on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to maintaining visual product displays in accordance with Gucci visual merchandising standards
• Maintain professional grooming and appearance standards in line with Gucci policies
• Ensure optimal product levels on the sales floor consistent with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• Ability to adapt to diverse clients and navigate complex situations
• Strong communication skills
• Ability to thrive in a fast-moving, dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service role, with a proven track record of exceeding sales objectives and cultivating client loyalty.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.