Gucci Client Advisor

About %s

Gucci, founded in Florence in 1921, is one of the world's premier luxury fashion houses renowned for Italian craftsmanship, innovative design, and creative excellence. The brand operates under the stewardship of Kering, a global luxury conglomerate that oversees an exceptional portfolio of houses spanning fashion, leather goods, jewelry, and eyewear. Gucci continues to define contemporary luxury through its distinctive aesthetic and commitment to artistic vision.

Role & Responsibilities

• Act as a Gucci brand ambassador while achieving individual and store sales objectives by fostering deep client connections and delivering elevated, personalized service experiences both in-store and remotely
• Proactively engage and establish rapport with clients from their first point of contact, ensuring they feel valued and at ease through best-in-class hospitality and attentive service delivery
• Deliver personalized, client-centric experiences by discovering client needs and aspirations, creating lasting relationships that drive repeat business and enhance brand loyalty
• Develop the client base by recruiting new clients and cultivating existing relationships through strategic outreach and engagement
• Leverage in-store technology to ensure seamless, pleasant, and relevant client experiences throughout the customer journey
• Collect meaningful client information and preferences throughout interactions to customize service delivery and enable personalized future engagement
• Create added value by providing clients with insightful recommendations on local lifestyle trends, including theater, arts, dining, and travel opportunities
• Drive sales results through effective selling techniques applied in a warm, natural, and elevated manner, maintaining a client-centric attitude at all times
• Select products matched to client needs and benefits, employing cross-selling and upselling techniques with integrity and authenticity
• Proactively promote virtual appointments and distance selling opportunities to expand the client base and create additional revenue streams
• Maintain a 'One-Gucci-Client' perspective across all purchase channels, exchanges, returns, repairs, and service transactions to ensure consistent, positive experiences
• Engage clients through expert storytelling, comprehensive product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend product training sessions and stay current on fashion trends, competitors' offerings, and client segmentation to deliver sophisticated recommendations
• Demonstrate deep knowledge of and passion for the Gucci brand, embodying its philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in all store operations including stock maintenance, inventory management, visual merchandising, and general store administration
• Adhere to all company policies and procedures with particular emphasis on loss prevention, accurate POS transactions, and proper client data capture
• Maintain Gucci visual merchandising standards and contribute to the compelling presentation of all products on the sales floor
• Follow Gucci grooming standards and personal presentation guidelines at all times
• Ensure optimal stock levels on the sales floor in accordance with corporate policies and procedures

Qualifications

• Minimum 2+ years of demonstrated luxury fashion sales experience with an excellent track record of results
• Proven ability to drive and exceed individual and store sales targets while building lasting professional relationships with clients and colleagues
• High degree of ethics, professionalism, integrity, and demonstrated ability to inspire trust and foster collaboration among team members
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and the luxury sector
• Excellent commercial awareness and a naturally client-centric orientation
• Strong adaptability to work effectively in fast-moving, dynamic environments and handle complex client situations with grace

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service role, with a demonstrated track record of exceeding sales targets and building strong client relationships.

Education

No specific educational requirements stated; strong communication skills and customer service acumen are essential.

Workplace

Culture

Gucci cultivates a dynamic, forward-thinking workplace that celebrates creativity, diversity, and innovation. The brand is committed to building an inclusive workforce where employees from all backgrounds express their talents collectively. The culture emphasizes passion for craftsmanship, bold creative thinking, and a shared commitment to delivering exceptional, luxury-caliber experiences.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.