Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients to establish strong relationships and deliver best-in-class service across in-store and remote touchpoints
• Develop personalized, client-centric experiences that foster lasting relationships and enhance brand loyalty while driving repeat business
• Build client rapport by discovering needs and aspirations, creating meaningful connections, and exceeding expectations
• Develop the client base through recruitment of new clients and cultivation of existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information to customize service and understand preferences
• Drive individual and collective sales results while maximizing selling opportunities in-store and remotely
• Provide exceptional client experience through effective selling techniques, luxury gestures, and product rituals
• Apply cross-selling and upselling techniques while selecting products matched to client needs and benefits
• Maintain expert product knowledge and engagement through storytelling, styling advice, and fashion trend awareness
• Actively participate in store operations including stock maintenance, inventories, and visual displays in accordance with Gucci standards
• Accurately process POS transactions and ensure precise capture of client information
• Adhere to all company policies and procedures with focus on loss prevention and operational excellence

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• Strong communication skills
• Valid work authorization to work in Canada

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with proven track record of driving sales results and building client relationships

Workplace

Compensation

The base compensation for this position is CAD 19 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.