Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients through best-in-class service, both in-store and remotely, ensuring clients feel valued from first point of contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty through attentive listening and genuine care
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity and commitment to exceeding expectations
• Recruit new clients and develop existing client base to expand the store's sales footprint and market presence
• Leverage in-store technology and client data to ensure smooth, pleasant, and relevant experiences tailored to individual preferences
• Collect and document meaningful client information throughout the customer journey to enable customization and personalized service delivery
• Create added value by sharing insights on local lifestyle trends including theater, arts, and travel opportunities relevant to clientele
• Drive individual and collective sales results by maximizing selling opportunities through expert product recommendations and consultative selling techniques
• Provide exceptional client experience through hospitality, elevated service, selling proficiency, luxury gestures, and adherence to product rituals
• Execute effective selling techniques in a warm and elevated manner that prioritizes client needs while building confidence in purchasing decisions
• Apply cross-selling and upselling strategies by selecting products matched to client needs and benefits
• Proactively promote virtual appointments and remote sales services to recruit clients and create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective across all touchpoints, including exchanges, returns, repairs, and post-sale services critical to positive experiences
• Guide and inspire clients to make informed decisions and select products best suited to their individual style and requirements
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions to operational challenges
• Engage clients using storytelling, expert product knowledge, and honest styling advice informed by deep understanding of Gucci heritage and philosophy
• Actively participate in product training sessions to stay current on collections, selling techniques, and brand developments
• Maintain awareness of fashion trends, competitor offerings, and client segmentation to identify opportunities and deliver differentiated solutions
• Combine styling expertise with product knowledge to curate solutions that authentically serve client preferences and lifestyle needs
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity in all client interactions
• Actively participate in store operations including stock maintenance, inventory management, and merchandise replenishment
• Adhere to all company policies, procedures, and loss prevention protocols to maintain operational integrity
• Process POS transactions accurately and ensure precise capture of client information in company systems
• Maintain visual merchandising standards by contributing to product displays and ensuring alignment with Gucci visual guidelines
• Follow company grooming standards and policies to present a polished, professional appearance consistent with brand expectations
• Ensure optimal product levels on the sales floor in line with corporate policies and merchandising procedures
• Support general store administration and operational functionality to maintain smooth daily business operations

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record of achievement
• Proven ability to drive and exceed individual and store sales results consistently
• Demonstrated capacity to build and maintain lasting client relationships and foster team collaboration
• High degree of personal ethics, professionalism, and integrity with the ability to inspire trust among clients and colleagues
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion, luxury goods, and brand heritage
• Excellent commercial awareness and a naturally client-centric mindset
• High adaptability and ability to navigate diverse client needs and complex situations with grace
• Strong verbal and written communication skills
• Proven ability to thrive in fast-moving, dynamic retail environments
• Demonstrated experience in luxury retail, preferably in a similar client advisor or customer service role

Skills

Experience

2+ years of luxury fashion sales experience with a strong track record of success, preferably in a similar client advisor role or high-end customer service setting within the luxury sector.

Education

No specific formal education requirement stated; demonstrated product knowledge and ongoing commitment to training and development expected.

Workplace

Compensation

The base compensation for this position is CAD 19 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.