Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service in-store and remotely while making clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating connections and bonds, and exceeding expectations through generosity and dedication
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the journey to understand preferences and customize service delivery
• Create added value by providing clients with insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales with a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance sales by proactively recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, on exchange, returns, repairs, and other critical transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their best interests
• Foster open and constructive communication with team members, maintaining a collaborative approach and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current on fashion trends, competitors' offerings, campaigns, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure precise capture of client information
• Contribute to maintaining visual product displays in accordance with Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• Strong communication skills
• High flexibility and ability to adapt to different clients and complex situations
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

Minimum 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client advisory or customer service role within the luxury sector.

Education

No specific formal education requirement stated; however, candidates should possess a strong foundational understanding of fashion, luxury goods, and retail operations.

Workplace

Compensation

The base compensation for this position ranges from CAD 20 to CAD 21.75 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.