Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, ensuring a valued and welcoming experience from first contact through both in-store and remote channels
• Deliver personalized, client-centric service experiences that foster lasting relationships, encourage repeat business, and enhance brand loyalty
• Develop the client base by recruiting new clients and cultivating existing relationships through discovery of needs and aspirations
• Leverage in-store technology and client data collection to customize service and ensure smooth, relevant experiences
• Drive individual and collective sales results by maximizing selling opportunities, employing effective sales techniques, and executing cross-selling and upselling strategies
• Provide expert styling advice and product storytelling grounded in comprehensive knowledge of Gucci's collections and luxury market trends
• Maintain consistent brand representation through adherence to visual merchandising standards, grooming requirements, and Gucci's brand philosophy
• Execute store operations including stock maintenance, inventory management, POS transactions, and visual display standards
• Proactively promote virtual appointments and distance selling initiatives to expand revenue opportunities
• Foster collaborative communication with team members, offering constructive solutions and ensuring unified client experiences across all touchpoints

Qualifications

• Minimum 2+ years of luxury fashion sales experience with a proven track record of exceeding individual and collective sales targets
• Demonstrated ability to build lasting relationships with clients and colleagues while maintaining the highest standards of ethics and professionalism
• Deep knowledge of and genuine passion for fashion, luxury goods, and contemporary design
• Excellent commercial awareness and a client-centric mindset
• Strong verbal and written communication skills
• Flexibility to work a full retail schedule including evenings, weekends, and holiday periods
• Valid work authorization to work in Canada

Skills

Experience

2+ years of luxury fashion sales experience in a similar client-facing role or high-end customer service setting, with a demonstrated track record of driving sales performance and building strong client and colleague relationships.

Workplace

Compensation

The base compensation for this position is CAD 19 per hour.

Benefits

Commission eligibility for eligible employees; participation in employee benefits program; potential incentive awards subject to individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.