Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, delivering personalized, client-centric experiences that foster repeat business and enhance brand loyalty
• Develop new client base and deepen existing relationships by discovering client needs, aspirations, and preferences through active listening and rapport-building
• Drive individual and collective sales results by employing effective selling techniques, cross-selling, and upselling whilst maintaining a warm, elevated manner
• Leverage in-store technology and collect meaningful client information to customize service delivery and ensure smooth, pleasant, and relevant client experiences
• Provide expert product knowledge and honest styling advice using storytelling and heritage narratives to guide clients through informed purchasing decisions
• Maintain visual merchandising standards aligned with Gucci visual guidelines and ensure optimal product levels on the sales floor
• Process POS transactions accurately, manage stock maintenance and inventory activities, and adhere to all loss prevention and operational policies
• Proactively promote virtual appointments and distance sales opportunities to expand reach and create additional selling channels
• Demonstrate deep knowledge of Gucci brand philosophy, values, fashion trends, and competitor landscape to offer best-in-class solutions
• Foster collaborative communication with team members and contribute to a cohesive store culture

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to exceed individual and store sales targets whilst building lasting client relationships
• Deep passion for and knowledge of fashion, luxury lifestyle, and emerging trends
• High degree of professionalism, ethics, integrity, and ability to inspire trust and collaboration
• Excellent commercial awareness with a client-centric attitude
• Strong communication skills and ability to adapt to diverse clients and complex situations
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 2 or more years of luxury fashion sales experience, preferably in a similar role or customer service environment within the luxury sector. Proven track record of driving and exceeding sales targets whilst building and maintaining strong client relationships and loyalty.

Education

High school diploma or equivalent minimum; additional retail, fashion, or hospitality certification is advantageous but not required.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.