Gucci Client Advisor

About Gucci

Gucci is an Italian luxury fashion house renowned for its leather goods, ready-to-wear, and accessories. As part of the Kering group, Gucci operates a global retail network and emphasises craftsmanship, creativity and a high-touch client experience. The brand invests in employee development and expects exacting standards of service across its boutiques.

Role & Responsibilities

• Achieve commercial sales targets and KPIs, including clienteling metrics, SPT, UPT, AUR, cross-selling and conversion rates as defined by store management.
• Generate, grow and maintain a personal clientele through proactive outreach, personalised service and timely after‑sales follow-up.
• Deliver exceptional, personalised client service in line with Gucci Service Standards, anticipating client needs and recommending relevant product solutions.
• Collaborate with Visual Merchandising and the Instore Visual Merchandising Ambassador to ensure displays conform to Worldwide Visual Guidelines.
• Maintain up‑to‑date product knowledge by completing required trainings and participating in ongoing development activities.
• Support back‑of‑house operations: cashiering, administrative duties, receiving and unpacking stock, cycle counts, category scans, inventory control and replenishment.
• Comply with Workplace Health and Safety policies, report incidents/hazards, and follow the Safety Management System.
• Use company devices and platforms (iPhone/iPad, Workplace, Workday, LUCE, Retail Training Portal) effectively and adhere to in‑store SOPs and Kering/Gucci policies.

Qualifications

• Previous experience in a client‑facing sales role, ideally in high‑volume retail or a luxury environment.
• Customer service‑oriented with a demonstrable track record of meeting or exceeding sales KPIs and targets.
• Ability to perform in a fast‑paced, high‑volume retail setting with strong time‑management and prioritisation skills.
• High attention to detail, professional work ethic and reliable team collaboration.
• Proficiency using common office and retail software (Outlook, Excel, Word, PowerPoint) and willingness to adopt company platforms.
• Exceptional written and verbal communication skills.

Skills

Experience

Previous client‑facing sales experience in a similar role is required, preferably obtained in high‑volume retail or within the luxury sector; experience delivering measurable sales results and building a repeat clientele is expected.

Education

High school diploma or equivalent; vocational training in retail, commerce or luxury brand programmes preferred.

Workplace

Culture

Gucci fosters a client‑centric, creative workplace where craftsmanship and brand heritage inform daily activity. Employees are expected to uphold elevated service standards, collaborate across store functions and engage in continuous learning supported by corporate training platforms under the Kering umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.