Gucci Client Advisor
Gucci Client Advisor — Sydney (Full-time). Luxury retail role at Gucci Sydney Airport focused on clienteling, sales KPIs and personalised client service.
Overview
Gucci is a preeminent Italian luxury fashion house known for artisanal craftsmanship, distinctive design and global retail presence. As part of the Kering group, the brand combines heritage-led creativity with a structured retail and corporate organisation, offering career opportunities across boutiques, airports and flagship locations worldwide.
Role & Responsibilities
- Deliver a personalised, client-centric sales experience that represents the Gucci brand and adheres to Gucci Service Standards.
- Achieve quantitative and qualitative store and individual KPIs, including clienteling metrics, SPT, UPT, AUR, cross-selling and conversion targets.
- Proactively build, maintain and grow a clientele through regular engagement, follow-ups and after-sales service.
- Support in-store visual merchandising by collaborating with the VM team to maintain displays aligned to Worldwide Visual Guidelines.
- Perform back-of-house tasks including cashiering, administrative duties, receiving/packing stock, replenishing displays and conducting cycle counts to preserve inventory integrity.
- Complete required trainings and development activities, remaining up to date on product knowledge, best sellers and new arrivals.
- Use company-provided hardware and platforms (iPhone, iPad, Workday, Workplace, Retail Training Portal, LUCE) effectively and comply with all SOPs and Kering/Gucci policies.
- Report incidents, hazards and near misses in accordance with Workplace Health & Safety procedures.
Qualifications
- Previous retail or service experience in a high-volume environment; experience in luxury retail strongly preferred.
- Demonstrable client service orientation with a track record of meeting or exceeding sales KPIs and targets.
- Strong time-management, prioritisation skills and meticulous attention to detail.
- Professional work ethic and the ability to perform reliably within a team-oriented, fast-paced store.
- Proficiency with digital devices and common business software (iPhone/iPad usage; Outlook, Excel, Word, PowerPoint).
- Excellent written and verbal communication skills.
Skills
Experience
Previous experience in a similar sales or client-facing role is required, ideally within high-volume retail or the luxury sector where meeting defined KPIs and delivering personalised service are central.
Workplace
This position is based in Sydney, New South Wales, Australia. Cerulean lists 104 open roles in Sydney, including 2 posted recently. The broader New South Wales area accounts for 112 active listings on Cerulean, 3 of which are new. In Australia as a whole, Cerulean currently features 188 open positions, with 7 posted this week.
Culture
Gucci cultivates a culture that blends creative heritage with rigorous retail standards, emphasising exceptional client service, professional development and collaboration across store teams. As part of the Kering group, employees work within a global luxury network that values craftsmanship, innovation and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.