Gucci Client Advisor
Join Gucci in Sydney as a Client Advisor. This full-time role requires experience in luxury retail, offering a dynamic work environment and growth opportunities within the Kering Group.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation thrive. Employees are encouraged to excel and grow within the company, benefiting from a rich heritage of craftsmanship and a forward-thinking approach to fashion.
Role & Responsibilities
- Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
- Develop and maintain a robust clientele through active engagement and exceptional service.
- Provide personalized client service, adhering to Gucci Service Standards, and anticipate client needs.
- Follow up on client inquiries and requests, including after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in continuous learning to maintain product knowledge and stay updated on best sellers and new arrivals.
- Assist with cashiering, administrative duties, and inventory management.
- Ensure compliance with Workplace Health and Safety policies and report incidents as required.
- Utilize company tools and platforms effectively and adhere to Standard Operating Procedures (SOPs).
Qualifications
- Previous experience in a similar role, ideally in a high-volume retail or luxury environment.
- Customer service-oriented with a focus on sales and exceeding KPIs.
- Ability to work dynamically in a high-volume environment.
- Strong time management and prioritization skills.
- High attention to detail and a professional work ethic.
Skills
Experience
Experience in a high-volume retail or service-based industry, preferably within the luxury sector.
Workplace
This position is based in Sydney, New South Wales, Australia. Cerulean lists 105 open roles in Sydney, including 3 posted recently. The broader New South Wales area accounts for 113 active listings on Cerulean, 4 of which are new. In Australia as a whole, Cerulean currently features 187 open positions, with 7 posted this week.
Benefits
Gucci offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the Kering Group.
Culture
Gucci fosters a collaborative and innovative culture, encouraging employees to express their creativity and contribute to the brand's legacy. The workplace is dynamic and inclusive, promoting diversity and equal opportunities for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.