Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as Gucci brand ambassador responsible for achieving sales objectives by deepening client connections and providing elevated, best-in-class service
• Proactively engage and establish strong client relationships, ensuring clients feel valued from first point of contact through personalized service delivered in-store and remotely
• Deliver client-centric experiences by discovering client needs and aspirations, building lasting relationships to drive repeat business and enhance brand loyalty
• Develop client base by recruiting new clients and cultivating existing relationships through consistent follow-up and engagement
• Leverage in-store technology to ensure seamless, relevant, and personalized client experiences
• Collect and utilize client information to customize service and build comprehensive preference profiles
• Provide valuable lifestyle insights on local trends including theater, arts, and travel to enhance the client experience
• Drive individual and collective sales results by maximizing selling opportunities in-store and through remote channels
• Deliver exceptional client experiences through refined selling techniques, luxury gestures, and product knowledge rituals
• Use effective selling methods to execute cross-selling and upselling strategies while maintaining a warm, elevated manner
• Promote virtual appointments and distance sales by recruiting clients and creating remote selling opportunities
• Maintain a unified 'One-Gucci-Client' perspective across all transactions including exchanges, returns, and repairs
• Guide clients toward optimal purchasing decisions by combining styling expertise with curated product recommendations
• Foster collaborative team communication with colleagues, proposing effective solutions to enhance overall store performance
• Engage clients through expert product knowledge and storytelling, offering honest styling advice informed by deep Gucci brand understanding
• Maintain current knowledge of fashion trends, competitive offerings, and client segmentation to provide informed recommendations
• Demonstrate deep styling knowledge combined with ability to offer products that best serve individual client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic, authentic attitude
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all loss prevention policies and procedures to maintain operational excellence
• Process all POS transactions accurately while ensuring precise capture of client information
• Maintain Gucci visual standards in product display and store presentation
• Follow company grooming standards and dress code according to Gucci specifications at all times
• Ensure optimal product levels on the sales floor aligned with corporate policies and procedures
• Manage general store administration and day-to-day functionality

Qualifications

• 2+ years of luxury fashion sales experience with proven track record of success
• Demonstrated ability to drive and exceed individual and store sales targets
• Proven capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration among team members
• Deep knowledge of fashion and luxury markets
• Excellent commercial awareness and client-centric attitude
• High flexibility and adaptability to diverse clients and complex situations
• Effective communication and interpersonal skills
• Ability to work effectively in fast-moving, dynamic retail environments
• Flexibility to work retail schedule including evenings, weekends, and holidays

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer-facing environment, with an excellent track record of results.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 21 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), 401(k) retirement plan, eligible employees may participate in commission programs and performance-based incentive programs.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.