Gucci Client Advisor

Overview

Gucci is an iconic Italian luxury fashion house renowned for its heritage, craftsmanship and contemporary creativity. As part of the Kering group, the brand operates a global retail network that emphasizes exceptional client service, brand stewardship and rigorous standards of product presentation and conduct. Gucci fosters a sales culture centered on elevated client experiences and ongoing retail training.

Role & Responsibilities

• Deliver the full selling ceremony from reception to sale completion, consistently achieving store and individual sales targets.
• Provide exceptional client service grounded in deep product knowledge and an understanding of Gucci’s history and heritage.
• Execute clienteling activities through the company CRM to identify needs, maintain client records, and drive repeat business.
• Proactively propose cross-selling and upselling opportunities tailored to client preferences to increase average transaction value.
• Build and sustain long-term client relationships by advising on fashion trends and matching product solutions to diverse client styles.
• Maintain visual merchandising and product presentation in strict accordance with Gucci visual guidelines.
• Support stockroom and floor inventory control, ensuring appropriate stock levels and adherence to company procedures.
• Adhere to brand grooming standards, store policies and ethical conduct at all times.

Qualifications

• Customer-centric attitude with the flexibility to engage diverse client segments.
• Excellent verbal communication and interpersonal skills.
• High sense of ethics, responsibility and professionalism.
• Strong teamwork orientation and ability to collaborate with store colleagues.
• Ability to perform effectively in a fast-paced, dynamic retail environment.
• Prior experience in luxury, retail, fashion or service environments preferred.
• Proficiency in one or more foreign languages is an advantage.

Skills

Experience

Previous retail sales experience is preferred, ideally within luxury fashion or premium retail environments; demonstrated success in clienteling, achieving sales targets and working within team-led store operations.

Education

High school diploma or equivalent; tertiary education in fashion, retail or a related discipline is advantageous.

Workplace

Culture

Gucci combines Italian heritage with contemporary innovation, promoting a client-focused retail culture and meticulous attention to presentation. The brand prioritizes professional development within a fast-paced, globally networked retail environment and expects high standards of conduct and teamwork.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.