Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely to ensure clients feel valued and at ease from initial contact
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships to drive sustainable revenue growth
• Leverage in-store technology to ensure every client interaction is smooth, pleasant, and contextually relevant
• Collect and utilize meaningful client information throughout the customer journey to customize service delivery and enhance personalization
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and through remote channels
• Provide exceptional client experiences through hospitality, elevation, refined selling skills, and luxury gestures aligned with product rituals
• Apply effective selling techniques in a natural, warm, and elevated manner to drive sales while maintaining a client-centric approach
• Strategically select products matched to client needs and employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective across all purchase locations, exchanges, returns, repairs, and transactions
• Guide and inspire clients to make informed decisions and select products most suited to their preferences
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Proactively attend training to develop product knowledge and refine selling techniques
• Maintain current awareness of fashion trends, competitor offerings, and client segmentation to deliver optimized solutions
• Combine styling expertise with product knowledge to serve clients comprehensively
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all company policies and procedures with a strong focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Maintain visual display standards across all products in accordance with Gucci visual guidelines
• Uphold company grooming standards and adhere to Gucci appearance policies at all times
• Ensure optimal stock levels on the sales floor consistent with corporate policies and procedures
• Manage general store administration and operational functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record in similar roles or customer service settings
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with the ability to inspire trust and collaboration
• Deep knowledge of fashion and luxury brands
• Excellent commercial awareness and client-focused attitude
• High flexibility and ability to adapt to diverse clients and complex situations
• Effective communication skills with the ability to engage and persuade
• Ability to thrive in fast-moving and dynamic retail environments
• Flexibility to work retail schedules including evenings, weekends, and holidays

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar retail or customer service role. Demonstrated success in driving sales results, building client relationships, and delivering exceptional service in a fast-paced luxury environment.

Education

High school diploma or equivalent; additional education in fashion, retail management, or luxury brand studies is advantageous but not required.

Workplace

Compensation

The base compensation for this position is USD 21.30 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, life and accident insurance, short-term and long-term disability benefits, 401(k) retirement plan, paid time off (15–25 days annually for full-time employees, 9–20 days for part-time employees based on tenure), paid sick and safe leave (48 hours upon hire with additional accrual for eligible employees), 6 paid holidays plus 1 floating holiday annually, retail commission (base 3% on net sales with additional commission eligibility), employee incentive program participation, clothing allowance (eligible positions)

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.