Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Client Advisor represents Gucci by delivering exceptional service, communicating the House’s philosophy and culture, and building customer loyalty while driving individual and store results. The role also supports clienteling, visual presentation, replenishment and inventory, and store standards.

Role & Responsibilities

• Serve customers in accordance with Gucci’s selling ceremony.
• Deliver exceptional customer service by welcoming, listening to and assisting customers, exceeding their needs and demonstrating strong knowledge of Gucci products, history and heritage.
• Drive cross-selling and upselling across all product categories.
• Advise clients on fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury products.
• Build and strengthen customer relationships, engaging with people of different nationalities and personalities and ensuring they feel at ease.
• Monitor and update customer information using company CRM tools to retain existing clients and identify high-potential prospects.
• Achieve individual and store targets, enhancing and developing the business.
• Communicate openly and constructively with team members, collaborate effectively and propose practical solutions.
• Contribute to product visual displays in line with Gucci visual standards.
• Maintain store functionality and appropriate product levels on the sales floor in accordance with corporate policies and procedures.
• Replenish products and conduct physical merchandise inventories.
• Adhere to Gucci grooming standards and policies.

Qualifications

• Proven experience in a similar role within a fashion retail company.
• Demonstrated ability to achieve and exceed individual and store results.
• Strong passion for fashion and luxury.
• Excellent commercial awareness and customer orientation.
• Flexibility and the ability to adapt to different customers.
• Collaborative team-player mentality.
• Strong communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of luxury products.

Skills

Experience

Proven experience in a similar role within a fashion retail company.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.