Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact through best-in-class service delivery
• Deliver personalized, client-centric experiences that foster long-term loyalty and drive repeat business
• Discover client needs and aspirations by building rapport, creating meaningful connections, and demonstrating generosity in exceeding expectations
• Develop the client base through strategic recruitment of new clients and cultivation of existing relationships
• Leverage in-store technology platforms to ensure smooth, pleasant, and relevant client experiences
• Collect and document meaningful client information throughout the journey to customize service offerings and inform future engagement
• Provide valuable insights on local lifestyle trends in arts, theater, and travel to enhance the client experience
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevated selling techniques, and luxury gestures
• Employ effective, warm, and natural selling methods while maintaining a client-centric attitude
• Select appropriate products matched to client needs and employ cross-selling and upselling techniques
• Proactively promote virtual appointments and remote sales services to recruit clients and create additional selling opportunities
• Maintain a unified "One-Gucci-Client" perspective across all touchpoints, including exchanges, returns, repairs, and other transactions
• Guide clients to make informed decisions aligned with their individual style and preferences
• Foster open and collaborative communication with team members, proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Maintain current knowledge of Gucci's philosophy, values, and lifestyle offerings; stay informed on fashion trends, competitor activities, and client segmentation strategies
• Combine styling expertise with product knowledge to serve clients effectively
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in all store operations including stock maintenance, inventory management, and visual displays
• Adhere to all company policies and procedures with attention to loss prevention and operational excellence
• Process POS transactions accurately and capture client information correctly
• Maintain visual product displays according to Gucci visual merchandising standards
• Follow company grooming standards and policies at all times
• Ensure optimal product levels on the sales floor in accordance with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales targets
• Demonstrated capability to build lasting relationships with clients and colleagues
• High degree of ethical conduct, professionalism, and integrity
• Ability to inspire trust and foster collaboration among team members
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Deep knowledge of and passion for fashion and luxury industries
• Excellent commercial awareness and client-focused attitude
• High adaptability to diverse clients and complex situations
• Strong communication skills
• Ability to thrive in fast-paced, dynamic retail environments

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service role within the luxury retail sector.

Education

High school diploma or equivalent; additional fashion, retail management, or luxury goods training is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 18.70 to USD 19 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, paid time off (PTO), and 401(k) retirement plan eligibility. Eligible employees may also participate in an employee benefits program and incentive program, with awards contingent on individual and organizational performance.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.