Gucci Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to creativity, innovation, and sustainability, offering a dynamic and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's legacy.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
• Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop a client base by recruiting new clients and nurturing existing relationships.
• Utilize in-store technology to enhance the client experience.
• Collect meaningful client information to tailor services to their preferences.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences through luxury gestures and product rituals.
• Select products that match client needs and employ effective cross-selling and upselling techniques.
• Promote virtual appointments and distance sales to create additional selling opportunities.
• Maintain a 'One-Gucci-Client' perspective for all transactions.
• Guide clients in making informed purchasing decisions.
• Foster open communication and collaboration with team members.
• Engage clients using storytelling and expert product knowledge.
• Attend training sessions to enhance product knowledge.
• Stay updated on fashion trends and competitor activities.
• Participate in store operations, including stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure client information is captured correctly.
• Maintain visual display standards according to Gucci's guidelines.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work retail schedules, including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and adaptability to different clients and situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Workplace

Compensation

A reasonable estimate of the current base salary range is $18.70 USD to $19.00 USD.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Culture

Gucci fosters a culture of inclusivity, respect, and responsibility, encouraging personal and professional growth. The brand values diversity in thought and background, promoting a collaborative environment where honesty and integrity are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.