Gucci Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its iconic designs and commitment to excellence, Gucci offers a dynamic and inclusive workplace environment where creativity and innovation are at the forefront.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease.
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop a client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to ensure a seamless client experience.
• Collect meaningful client information to customize services.
• Provide insights on local lifestyle trends to enhance the client experience.
• Drive individual and collective sales results through effective monitoring of KPIs.
• Provide exceptional client experiences focusing on hospitality and luxury gestures.
• Use effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective in all transactions.
• Guide and inspire clients to make informed purchasing decisions.
• Foster open communication with team members and propose effective solutions.
• Engage clients using storytelling and expert product knowledge.
• Attend trainings to gain insights on product knowledge.
• Stay updated on fashion trends and competitors to offer the best solutions.
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies focusing on loss prevention and operational excellence.
• Process all POS transactions accurately and ensure accurate capture of client information.
• Contribute to upholding visual display standards.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of two years in luxury fashion sales or a similar customer service role, demonstrating a strong track record of success.

Workplace

Compensation

A reasonable estimate of the current base salary range is $18.70 USD to $19.00 USD.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off, and 401K.

Culture

Gucci fosters a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The company is committed to creating a respectful and responsible environment where personal and professional growth is encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.