Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through best-in-class service delivery, both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout interactions to customize service and build client preference profiles
• Create added value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely
• Provide exceptional client experiences through hospitality, refined selling skills, luxury service gestures, and product rituals
• Employ effective selling techniques in a natural, warm, and elevated manner to drive sales and reinforce client-centric positioning
• Select products matched to client needs and benefits, utilizing cross-selling and upselling techniques effectively
• Proactively promote virtual appointments and distance selling to recruit clients and create additional selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent service across exchanges, returns, repairs, and related transactions
• Guide clients to make informed purchasing decisions aligned with their preferences and lifestyle
• Foster open and constructive communication with team members, promoting collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to develop product knowledge and selling techniques
• Remain current on fashion trends, competitor offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with product expertise to serve client needs effectively
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm and authenticity
• Actively participate in store operations including stock maintenance, inventory management, and merchandise presentation
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to maintaining visual product displays according to Gucci visual merchandising standards
• Maintain company grooming standards in accordance with Gucci policies at all times
• Ensure optimal product levels on the sales floor consistent with corporate policies and procedures
• Manage general store administration and operational functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated success in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of and genuine passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different client situations and complex scenarios
• Strong communication skills
• Ability to work effectively in a fast-moving, dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar retail or customer service role, with a demonstrated track record of achieving sales targets and building strong customer relationships

Education

No specific educational requirements stated; high school diploma or equivalent presumed

Workplace

Compensation

The base compensation for this position ranges from USD 17.75 to USD 18 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, Paid Time Off (PTO), 401(k) retirement plan, employee benefits program, incentive program subject to individual and organizational performance

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.