Gucci Client Advisor

Overview

Gucci is a leading Italian luxury fashion house and a member of the Kering group, recognised for its creative direction, Italian craftsmanship and high-fashion heritage. As an employer, the House places emphasis on brand storytelling, client experience and sustained product excellence across its global retail network.

Role & Responsibilities

• Act as the Gucci brand ambassador by delivering elevated, personalised client experiences across in-store and remote channels to deepen client relationships and drive loyalty.
• Proactively prospect, recruit and develop a client base to maximise individual and store sales performance, utilising virtual appointments and distance-selling where appropriate.
• Apply expert product knowledge and storytelling to advise clients, select complementary items, and execute cross-sell and up-sell opportunities.
• Capture and maintain accurate client data in POS/CRM systems to inform personalised follow-up and clienteling activities.
• Support operational store duties including stock maintenance, inventories, visual merchandising standards and general administration to ensure operational excellence.
• Adhere to company policies including loss prevention, grooming and brand presentation standards while contributing constructively to team communication and collaboration.

Qualifications

• Minimum of 2+ years of luxury fashion or high-end retail sales experience with a demonstrable track record of achieving sales targets.
• Proven ability to build and sustain lasting client relationships and drive repeat business.
• High degree of professionalism, integrity and ethical conduct with the ability to inspire trust among clients and colleagues.
• Flexible availability to work a retail schedule including evenings, weekends and holidays.
• Strong verbal communication skills and the capacity to adapt to diverse and complex client situations.

Skills

Experience

At least two years of experience in luxury fashion sales or an equivalent customer-facing role, with a proven ability to exceed individual and store results.

Education

High school diploma or equivalent required; vocational training or coursework in fashion, retail, or customer experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16.90 to USD 18 per hour.

Benefits

Medical; Dental; Vision; Paid Time Off (PTO); 401K; employee incentive program

Culture

The Gucci retail environment emphasises creativity, refined client service and meticulous brand stewardship, reflecting the House’s high-fashion heritage. The employer promotes inclusivity and accessibility across the employee lifecycle and encourages collaboration, continuous learning and respect for diverse perspectives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.