Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

The Client Advisor represents Gucci, builds lasting client relationships, delivers personalized service, and drives individual and collective sales through product expertise, styling, and virtual and in-store selling. The role also supports stock, POS, visual standards, loss prevention, and general store operations, and requires flexibility to work evenings, weekends, and holidays.

Role & Responsibilities

• Build strong client relationships and deliver best-in-class service and personalized experiences in store and remotely.
• Discover clients’ needs and aspirations, build rapport, exceed expectations, and recruit new clients while developing the existing client base.
• Use in-store technology and collect relevant client information to personalize service and understand client preferences.
• Enrich client experiences with useful insights on local lifestyle trends, including theatre, arts, and travel.
• Drive individual and collective sales results and maximize selling opportunities in store and remotely.
• Deliver exceptional client experiences through hospitality, selling skills, luxury gestures, and product rituals.
• Use effective selling techniques and cross-selling and upselling to match products to client needs and benefits.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchases, exchanges, returns, repairs, and other transactions.
• Guide clients toward suitable purchasing decisions and communicate constructively with team members, collaborating and proposing effective solutions.
• Use Gucci and product knowledge, storytelling, and styling advice to support informed purchasing decisions.
• Attend training to build product knowledge and selling techniques.
• Stay up to date on fashion trends, competitors, products, campaigns, services, and client segmentation to recommend appropriate solutions.
• Combine styling knowledge with product recommendations and embody Gucci’s philosophy, values, and lifestyle.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information accurately.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor and manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills and ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.