Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from first contact through best-in-class service delivered in-store or remotely
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating connections and demonstrating generosity and a desire to exceed expectations
• Develop the client base by recruiting new clients and nurturing existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the journey to understand preferences and customize service accordingly
• Create and add value to client experiences by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results while maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales with a client-centric attitude
• Select the right products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistent service for exchanges, returns, repairs, and other transactions
• Guide and inspire clients to make optimal purchasing decisions aligned with their needs
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Remain up-to-date on fashion trends, competitors' offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Contribute to upholding the visual display of all products following Gucci visual standards
• Follow company grooming standards at all times in accordance with Gucci policies
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar retail or customer service role with a proven track record of driving sales results and building client relationships.

Education

No specific educational requirements stated.

Workplace

Compensation

The base compensation for this position is USD 15.50 per hour.

Benefits

Medical, dental, vision, paid time off (PTO), and 401(k) retirement plan. Eligible employees may also participate in an employee benefits program and incentive program subject to the rules governing the program.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.