Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Provide exceptional service tailored to customers’ individual needs and expectations, representing Gucci’s philosophy and values and delivering a branded luxury client experience.
• Meet or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
• Deliver outstanding customer service, exceed expectations, and demonstrate excellent product knowledge and knowledge of Gucci’s history and heritage in accordance with the Gucci selling ceremony.
• Meet or exceed individual KPI goals through the highest standards of customer service and sales quality.
• Capture customer data using Company CRM tools to connect with clients, build relationships, and personalize future client development opportunities.
• Maintain an active, accurate, neat, and organized client book; contact clients regularly and follow up appropriately on sales and client requests.
• Discuss general fashion trends and developments in the luxury market with clients and provide advice, demonstrating passion for fashion and luxury products.
• Collaborate with colleagues through open, constructive communication to deliver a consistent exceptional experience and foster a positive working environment.
• Maintain store security standards to protect customers, colleagues, and merchandise.
• Help uphold Gucci visual standards by maintaining product displays.
• Support daily store operations by keeping the understock and stock room neat and organized.
• Adhere to Gucci Image standards and guidelines.
• Follow all company policies and procedures.

Qualifications

• At least 3 years of luxury fashion sales experience, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with customers and colleagues.
• Excellent oral and written communication skills and the ability to manage multiple tasks simultaneously.
• Strong organization and follow-up skills.
• Accuracy and attention to detail.
• Team-focused approach and desire to collaborate effectively.
• Ability to work in a fast-moving, dynamic environment.
• Flexibility and ability to adapt to different customers.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Skills

Experience

At least 3 years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.