Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships both in-store and remotely, ensuring clients feel valued and at ease from first contact
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, demonstrating generosity, and exceeding expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect and utilize meaningful client information throughout the journey to customize service and preferences
• Create added value by providing clients with insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevation, selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric attitude
• Select products matched to client needs and employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, for exchanges, returns, repairs, and other transactions
• Guide and inspire clients to make informed decisions and purchase the right product
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend training to gain insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends, competitors, products, campaigns, and client segmentation
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm
• Actively participate in store operations including stock maintenance and inventories
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process all POS transactions and ensure accurate capture of client information
• Contribute to upholding visual display of products following Gucci visual standards
• Follow company grooming standards according to Gucci policies at all times
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Effective communication skills
• Ability to work in a fast-moving and dynamic environment
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, with a proven track record of driving results and building strong client relationships.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.