Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, delivering best-in-class service both in-store and remotely to ensure clients feel valued and at ease
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating emotional connections, and demonstrating generosity in exceeding expectations
• Develop client base by recruiting new clients and systematically developing existing ones
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences throughout the purchase journey
• Collect meaningful client information to understand preferences and customize service accordingly
• Create added value by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results, maximizing selling opportunities both in-store and through remote channels
• Provide exceptional hospitality and elevation through refined selling skills, luxury gestures, and product rituals
• Deploy effective selling techniques in a natural, warm, and elevated manner to drive sales with a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to generate selling opportunities
• Maintain a unified "One-Gucci-Client" perspective regardless of purchase location, ensuring consistency across exchanges, returns, and repairs
• Employ expert product knowledge and storytelling to engage clients and guide informed purchasing decisions
• Actively attend trainings to develop expertise in product knowledge and selling techniques
• Remain current with fashion trends, competitor activity, campaigns, and client segmentation to deliver optimal solutions
• Combine styling knowledge with product expertise to serve clients effectively
• Actively participate in store operations including stock maintenance, inventories, and visual merchandising
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Maintain visual displays according to Gucci standards and contribute to creating an aspirational store environment
• Ensure optimal product levels on the sales floor in accordance with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity with ability to inspire trust and collaboration
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• Strong communication skills and ability to articulate brand values effectively
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

Minimum 2+ years of luxury fashion sales experience in a similar role or upscale customer service setting, with a proven track record of driving and exceeding sales results and building strong client relationships.

Education

High school diploma or equivalent; further fashion, retail, or luxury business education is a plus.

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.