Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, ensuring they feel valued from the first point of contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences to foster lasting relationships and drive repeat business and brand loyalty
• Build rapport with clients by discovering their needs and aspirations, creating meaningful connections that demonstrate generosity and exceed expectations
• Develop the client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to customize service and understand preferences
• Create value for clients through insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results while maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain a client-centric attitude
• Select products matched to client needs and benefits; effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients for selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, ensuring consistency on exchanges, returns, repairs, and transactions
• Guide clients to make informed purchasing decisions aligned with their needs
• Foster open and constructive communication with team members through collaborative and solution-oriented engagement
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchases
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current with fashion trends, competitors, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve each client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance and inventory management
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to upholding visual display standards according to Gucci guidelines
• Follow company grooming standards at all times in accordance with Gucci policies
• Maintain optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with an excellent track record
• Proven ability to drive and exceed individual and store results
• Demonstrated success in building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Flexibility to work retail schedules including evenings, weekends, and holidays
• Deep knowledge and passion for fashion and luxury
• Excellent commercial awareness and client-focused attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service role within the luxury sector

Education

High school diploma or equivalent; further luxury retail or hospitality training is a plus

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.