Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Achieve or exceed monthly and seasonal individual and store sales goals while enhancing business development
• Deliver exceptional customer service by exceeding expectations, demonstrating comprehensive product knowledge and Gucci heritage understanding in accordance with Gucci selling ceremony
• Drive and exceed individual KPI targets by maintaining the highest standards of customer service and sales quality
• Capture and maintain meaningful customer data within company CRM systems to build relationships and identify personalized client development opportunities
• Maintain an active, accurate, and well-organized client book with regular contact and appropriate follow-up on sales and client requests
• Discuss fashion trends and luxury market developments with clients, conveying genuine passion for fashion and luxury offerings
• Collaborate effectively with colleagues through open, constructive communication to ensure consistent exceptional experiences and foster a positive working environment
• Maintain security standards and ensure the safety of customers, colleagues, and merchandise
• Contribute to visual product displays in accordance with Gucci visual merchandising standards
• Support daily store operations by maintaining organized stockroom and understock areas
• Adhere to Gucci image standards, company policies, and procedural guidelines

Qualifications

• Minimum 3+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service role
• Proven track record of driving and exceeding individual and store sales results
• Demonstrated ability to build and maintain lasting relationships with customers and colleagues
• Excellent oral and written communication skills with capacity to manage multiple tasks simultaneously
• Strong organizational and follow-up competencies
• Meticulous attention to detail and accuracy
• Team-focused approach with genuine desire to collaborate effectively
• Ability to thrive in a fast-paced, dynamic retail environment
• High flexibility and adaptability to diverse customer needs and preferences
• Availability to work flexible schedules including evenings, weekends, and holidays as required by business needs

Skills

Experience

3+ years of luxury fashion sales experience, preferably in a similar client-facing or customer service setting within the luxury retail sector

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.