Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage clients and establish strong relationships, making them feel valued and at ease through best-in-class service in-store and remotely.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business, and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and personal connections, and exceed expectations through generous service.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to ensure a smooth, pleasant, and relevant client experience.
• Collect meaningful client information throughout the client journey to understand preferences and customize service.
• Enhance the client experience with useful insights on local lifestyle trends, including theater, arts, and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver exceptional, hospitality-focused service through elevated selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, elevated manner that supports sales and a client-centric approach.
• Select products suited to client needs and demonstrate product benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and during exchanges, returns, repairs, and other transactions.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborate, and propose effective solutions.
• Use knowledge of Gucci and its products, storytelling, product expertise, and honest styling advice to support informed purchasing decisions.
• Attend training to build product knowledge and develop selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services, and client segmentation to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve clients.
• Represent Gucci’s philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism, and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Benefits

Eligible employees may participate in an employee benefits program including medical, dental, vision, paid time off (PTO), and 401(k). Eligible employees may also receive commissions and participate in other incentive programs, subject to applicable program rules and performance factors.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.