Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong relationships with clients, making them feel valued and at ease from first contact through best-in-class service delivery, both in-store and remotely
• Deliver personalized, client-centric experiences that foster strong and lasting relationships to drive repeat business and enhance brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating generosity in exceeding expectations
• Develop and recruit new clients while cultivating existing relationships to expand the client base
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information throughout the customer journey to understand preferences and customize service delivery
• Create and add value to client experiences by providing insights on local lifestyle trends including theatre, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities in-store and remotely
• Provide exceptional client experiences focused on hospitality and elevation through selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, elevated manner to drive sales and client-centric attitude
• Select products matched to client needs and benefits while effectively employing cross-selling and upselling techniques
• Proactively promote virtual appointments and distance sales by recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and other critical transactions
• Guide and inspire clients to make optimal purchasing decisions for the right product selection
• Foster open and constructive communication with team members, demonstrating collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice informed by Gucci brand expertise
• Proactively attend trainings to gain insights on product knowledge and advanced selling techniques
• Stay current on fashion trends, competitor offerings, services, and client segmentation to deliver superior solutions
• Combine styling knowledge with product offerings to best serve individual clients
• Embody Gucci's philosophy, values, and lifestyle with enthusiastic engagement
• Actively participate in all store operations including stock maintenance, inventory management, and visual merchandising
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise client information capture
• Contribute to upholding visual product displays according to Gucci visual standards
• Follow Gucci grooming standards and policies at all times
• Ensure optimal product levels on the sales floor in accordance with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store results while building lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and adaptability to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving, dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar Client Advisor role or customer service setting within the luxury or fashion sectors.

Education

No specific educational requirements stated; however, a strong foundation in fashion, retail, or business is beneficial.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 21 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, Paid Time Off (PTO), 401(k) retirement plan, Commission eligibility for eligible employees, Employee benefits program

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.