Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage and establish strong client relationships, ensuring clients feel valued from the first point of contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships, drive repeat business, and enhance brand loyalty
• Build rapport with clients by discovering their needs and aspirations, demonstrating generosity and exceeding expectations
• Develop the client base by recruiting new clients and nurturing existing relationships
• Leverage in-store technology to ensure every client experience is smooth, pleasant, and relevant
• Collect meaningful client information to understand preferences and customize service delivery
• Create and add value to the client experience by providing insights on local lifestyle trends, cultural events, and fashion developments
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experiences focused on hospitality and elevation through refined selling skills and luxury gestures
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and maintain a client-centric attitude
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Proactively promote virtual appointments and distance selling opportunities to recruit clients and create additional revenue streams
• Maintain a "One-Gucci-Client" perspective across all purchase locations, exchanges, returns, repairs, and transactions
• Guide and inspire clients to make informed decisions aligned with their preferences and lifestyle
• Foster open and constructive communication with team members, offering collaborative solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to facilitate informed purchasing decisions
• Attend product training sessions to develop insights on product knowledge and evolving selling techniques
• Stay current with fashion trends, competitor activities, and client segmentation to deliver optimal solutions
• Combine styling expertise with the ability to offer products that best serve client needs
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic and authentic attitude
• Actively participate in store operations including stock maintenance, inventory management, and merchandise organization
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure precise capture of client information
• Contribute to visual presentation of all products in accordance with Gucci visual merchandising standards
• Maintain company grooming standards at all times according to Gucci policies
• Ensure optimal product levels on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar role or customer service setting
• Proven ability to drive and exceed individual and store sales results
• Demonstrated capacity to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration
• Deep knowledge of and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and adaptability to different client needs and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar client-facing or customer service role within the luxury sector.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.