Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients to establish strong relationships, creating a welcoming and valued experience from initial contact through completion of transactions
• Deliver personalized, client-centric service experiences that foster lasting relationships, drive repeat business, and strengthen brand loyalty
• Discover client needs and aspirations through consultative dialogue, demonstrating generosity and exceeding expectations through knowledge and service elevation
• Develop the client base by recruiting new clients and cultivating existing relationships to maximize lifetime value
• Leverage in-store technology to ensure every client interaction is smooth, pleasant, and relevant to their preferences
• Collect and utilize meaningful client information to customize service offerings and create meaningful touchpoints
• Provide insights on local lifestyle trends, arts, travel, and cultural events to add value to the client's Gucci experience
• Drive individual and collective sales results through effective selling techniques applied in a warm, natural, and elevated manner
• Execute cross-selling and upselling strategies by selecting products that match client needs and benefits
• Promote virtual appointments and distance selling opportunities by proactively recruiting clients for remote engagements
• Maintain a 'One-Gucci-Client' perspective across all channels and transaction types, including exchanges, returns, and repairs
• Guide and inspire clients to make informed purchasing decisions aligned with their personal style and aspirations
• Foster collaborative communication with team members, proposing effective solutions and supporting collective store performance
• Engage clients using expert product knowledge, storytelling, and honest styling advice to facilitate informed purchasing decisions
• Proactively attend training sessions to develop product knowledge and selling expertise
• Stay current on fashion trends, competitive landscape, product innovations, and client segmentation strategies
• Combine styling knowledge with product expertise to serve clients' best interests
• Embody Gucci's philosophy, values, and lifestyle with authentic enthusiasm and professionalism
• Actively participate in store operations including stock maintenance, inventory management, and merchandise replenishment
• Adhere strictly to all company policies, procedures, and loss prevention protocols
• Process POS transactions accurately and capture client information with precision
• Maintain visual displays according to Gucci standards and corporate guidelines
• Comply with Gucci grooming and appearance standards at all times
• Maintain optimal product levels on the sales floor in accordance with corporate policies
• Manage general store administration and operational functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with a strong, documented track record
• Proven ability to drive and exceed individual and collective sales results
• Demonstrated capacity to build and maintain lasting relationships with clients and colleagues
• High degree of personal ethics, professionalism, and integrity
• Ability to inspire trust and foster collaboration among team members
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Deep knowledge of and genuine passion for fashion and luxury brands
• Excellent commercial awareness and client-focused mindset
• High adaptability and resilience in managing diverse client situations and complex scenarios
• Strong verbal and written communication skills
• Capacity to thrive in a fast-moving, dynamic retail environment

Skills

Experience

2+ years of luxury fashion sales experience with an excellent track record, preferably in a similar client-advisory or customer service role within the luxury sector.

Education

Not specified

Workplace

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.