Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Serve as Gucci brand ambassador and drive sales objectives by deepening client connections and delivering best-in-class, elevated service
• Proactively engage with and establish strong relationships with clients, ensuring they feel valued from the first point of contact through best-in-class in-store and remote service
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating connections and demonstrating generosity to exceed expectations
• Develop client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the journey to customize service and understand preferences
• Create value by providing clients with useful insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevated selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and cultivate a client-centric attitude
• Select appropriate products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance sales by proactively recruiting clients to create selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions critical to positive client experience
• Guide and inspire clients to make informed decisions and purchase the right product
• Foster open and constructive communication with team members, remaining collaborative and proposing effective solutions
• Engage with clients using storytelling, expert product knowledge, and honest styling advice to assist in informed purchasing decisions
• Proactively attend trainings to gain insights on product knowledge and selling techniques
• Stay current with fashion trends, competitor offerings, and client segmentation to deliver optimal solutions
• Combine styling knowledge with the ability to offer products that best serve the client
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in all store operations including stock maintenance and inventories
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Accurately process POS transactions and ensure accurate capture of client information
• Maintain visual display of all products in accordance with Gucci visual standards
• Follow company grooming standards and Gucci policies at all times
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
• Manage general store administration and functionality

Qualifications

• Minimum 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store results
• Proven ability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Deep knowledge and passion for fashion and luxury
• Excellent commercial awareness and client attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience, preferably in a similar client-facing or retail role with proven track record of exceeding sales objectives and building lasting client relationships

Education

Not specified

Workplace

Benefits

Medical, dental, vision insurance, Paid Time Off (PTO), 401(k) retirement plan

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.