Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Proactively engage with clients and establish strong relationships from first contact, offering best-in-class service both in-store and remotely
• Deliver personalized, client-centric experiences that foster lasting relationships and drive repeat business and brand loyalty
• Build rapport by discovering client needs and aspirations, creating meaningful connections and demonstrating commitment to exceeding expectations
• Develop client base by recruiting new clients and cultivating existing relationships
• Leverage in-store technology to ensure smooth, pleasant, and relevant client experiences
• Collect meaningful client information throughout the customer journey to customize service delivery
• Create value for clients by providing insights on local lifestyle trends including theater, arts, and travel
• Drive individual and collective sales results by maximizing selling opportunities both in-store and remotely
• Provide exceptional client experience through hospitality, elevation via selling skills, luxury gestures, and product rituals
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and client-centric attitudes
• Select products matched to client needs and effectively employ cross-selling and upselling techniques
• Promote virtual appointments and distance sales by actively recruiting clients for selling opportunities
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, handling exchanges, returns, repairs, and transactions
• Guide and inspire clients to make informed purchasing decisions aligned with their preferences
• Foster open and constructive communication with team members, maintaining collaboration and proposing effective solutions
• Engage clients using storytelling, expert product knowledge, and honest styling advice to assist with informed purchasing decisions
• Attend trainings proactively to develop insights on product knowledge and selling techniques
• Stay up-to-date on fashion trends, competitor offerings, and client segmentation to provide optimal solutions
• Combine styling knowledge with product expertise to serve clients effectively
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
• Actively participate in store operations including stock maintenance and inventories
• Adhere to all policies and procedures with focus on loss prevention and operational excellence
• Process POS transactions accurately and capture client information correctly
• Contribute to visual product displays according to Gucci visual standards
• Follow company grooming standards and policies consistently
• Ensure optimal product levels on the sales floor in line with corporate policies
• Manage general store administration and functionality

Qualifications

• 2+ years of luxury fashion sales experience with excellent track record
• Proven ability to drive and exceed individual and store results
• Demonstrated capability to build lasting relationships with customers and colleagues
• High degree of ethics, professionalism, and integrity
• Ability to inspire trust and collaboration amongst colleagues
• Deep knowledge about and passion for fashion and luxury
• Excellent commercial awareness and client-centric attitude
• High flexibility and ability to adapt to different clients and complex situations
• Strong communication skills
• Ability to work in a fast-moving and dynamic environment

Skills

Experience

2+ years of luxury fashion sales experience in a similar role or customer service setting, preferably within luxury retail.

Education

High school diploma or equivalent required; additional fashion or luxury retail training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.