Gucci Client Advisor
Join Gucci in New York as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team in a prestigious global brand.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, known for its portfolio of renowned brands. As an employer, Gucci offers a dynamic environment that encourages creativity and innovation, fostering a culture where employees are empowered to excel and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
- Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
- Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
- Develop and expand the client base by recruiting new clients and nurturing existing ones.
- Leverage in-store technology to ensure a seamless and relevant client experience.
- Collect and utilize meaningful client information to tailor services to individual preferences.
- Enhance the client experience by providing insights on local lifestyle trends.
- Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
- Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
- Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
- Promote virtual appointments and distance sales to create new selling opportunities.
- Maintain a 'One-Gucci-Client' perspective across all transactions to ensure a positive client experience.
- Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
- Participate actively in store operations, including stock maintenance and inventory management.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Ensure accurate processing of POS transactions and capture of client information.
- Contribute to the visual display of products according to Gucci standards.
- Follow company grooming guidelines and maintain optimal product levels on the sales floor.
Qualifications
- 2+ years of luxury fashion sales experience with a proven track record.
- Ability to drive and exceed individual and store results while building lasting relationships.
- High degree of ethics, professionalism, and integrity.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.
- Deep knowledge and passion for fashion and luxury.
- Excellent commercial awareness and client attitude.
- High flexibility and adaptability to different clients and complex situations.
- Strong communication skills.
- Ability to work in a fast-paced and dynamic environment.
Skills
Experience
A minimum of 2 years in luxury fashion sales or a similar customer service role is required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 492 open roles in New York, including 18 posted recently. The broader New York area accounts for 600 active listings on Cerulean, 20 of which are new. In USA as a whole, Cerulean currently features 2.232 open positions, with 74 posted this week.
Compensation
The base salary range for this position is estimated between $19.00 and $23.00 per hour, considering factors such as experience, skills, and geographic location.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for career advancement, training programs, and a supportive work environment.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging employees to bring their unique perspectives and creativity to the workplace. The brand values innovation and collaboration, creating a community united by a passion for breaking new ground in the fashion industry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.